The healthcare industry stands at the crossroads of innovation and compassion. While medical advancements improve patient outcomes, the quality of customer service remains a critical determinant of patient satisfaction. In recent years, Artificial Intelligence (AI) has emerged as a game-changer, redefining how healthcare organizations interact with their patients. By strategically combining AI capabilities with the irreplaceable touch of human empathy, healthcare providers can deliver a customer service experience that is efficient, personalized, and compassionate.